How to Buy NexStride

Your buyer’s guide, and answers to frequently asked questions.

Where can I buy NexStride?

NexStride is available for purchase right here on our website, and we ship it to your door. It comes with a 1-year warranty, and a 30-day money-back guarantee, so you can buy with confidence.

How do I track my order?

As soon as your NexStride leaves our fulfilment center, you will be able to track its progress. We will send you the tracking details in an email. The tracking number may take 1-2 business days to update.

Can I change the shipping address, after I've ordered?

If you need to change the address to send your NexStride to, please let us know immediately. While it’s not possible to change the address once we’ve shipped your order, we will do our best to update the address before we send it.

I am receiving an error message at the checkout, what do I do?

Firstly, please check if the error message gives an indication of what’s wrong. If your card was declined, double check that you’ve entered the number, date and security code correctly — just one digit out of place will cause a payment to fail. If our website is not behaving as expected, please reach out to us for assistance.

I am a veteran — will the VA fund NexStride?

Thanks to the VA, NexStride is completely free to veterans with Parkinson’s. Please contact your local VA office and request a NexStride from VA staff.

Is NexStride covered by Insurance / Medicare?

NexStride is not currently covered by medical insurance including Medicare.

Am I eligible for a discount on NexStride?

You may be eligible for a discount or alternative payment plan for the purchase of a NexStride! Contact us for more details at or 805-242-8015.

Where can I try NexStride?

Contact us at or 805-242-8015 to see if a physical therapist near you offers demos of NexStride.

I think my item might be faulty. What do I do?

We are so sorry to hear this – we will do our best to get this resolved as quickly as possible. Get in touch with our team and we will find a resolution.

I don’t use a mobility aid. Is there a way I can use NexStride?

If you do not currently use any type of mobility aid, NexStride will not be an effective solution to improve your mobility. We are actively developing the NexStride Belt that will be usable by anyone, even without a cane, walker, or walking poles. Sign up for our newsletter for product updates!

“My wife hops up and is ready to go with NexStride. Before she would freeze up, get the walker out in front of her, and she would fall down. She has zero falls with NexStride!”

~ Roger McBride, Care Giver

Want to learn more about NexStride?

NexStride is the first multi-cue daily assist device that uses visual and auditory cues to help overcome freezing of gait.