How do I track my order?

You will be able to track your order as soon as it leaves our Fulfilment Center and is on its way to you - we will send you the tracking in an email. The tracking number may take 1-2 business days to update.

Am I eligible for a discount on NexStride?

You may be eligible for a discount or alternative payment plan for the purchase of a NexStride! Contact us for more details at info@deorodevices.com or 805-242-8015.

Is NexStride covered by insurance/Medicare?

NexStride is not currently covered by medical insurance including Medicare.

Where can I try NexStride?

Contact us at info@deorodevices.com or 805-242-8015 to see if a physical therapist near you offers demos of NexStride.

Can I change my address?

Once an order has been shipped, you cannot change the shipping address. There is a small window from the time you place the order to the point it is ready to be shipped out that we can try and update the address for you. The fastest and best way to update an address on your order is by contacting our team for assistance and we'll do our best to help you out.

I think my item might be faulty. What do I do?

We are so sorry to hear this - we will do our best to get this resolved as quickly as possible. Get in touch with our team and we will find a resolution.

I don’t use a mobility aid. Is there a way I can use NexStride?

If you do not currently use any type of mobility aid, NexStride will not be an effective solution to improve your mobility. We are actively developing the NexStride Belt that will be usable by anyone, even without a cane, walker, or walking poles. Sign up for our newsletter for product updates!

I am receiving an error message at the checkout, what do I do?

Oh no! Let's get you back on track as fast as possible. First, please double check your payment details and make sure they are up to date. If all seems okay on your end, reach out to our team here.